Did you know 20% of all e-commerce products ordered online are returned? Also, %92 of consumers will buy something again if returns are easy whereas!

Youparcel is taking care of your return shipments for you to give better customer experience.

Returns and exchanges steal time away from your team and force them to handle a tedious problem when they could be doing more meaningful and value-added tasks that are more aligned with their skill sets. Well, with our service no need to worry about time spent on returned items. Youparcel provides you the return management system. We handle your return on this process. You can see and check all items returned and decide what to do next with those items. When you put yourself into customers’ shoes, you understand that return process is the basic step of the good advertisement.

Reliable Return Process

When customer has great experience on returning the item or exchanging it, there is no more dissatisfaction. Our fully automated returns management solution helps you manage customer returns, swaps, and advance replacements; facilitate returns and reporting; manage returns exceptions; and link to financial transactions as required. With our return management solutions, we accelerate return processes. We consider customer’s satisfaction as a priority and at the same time we value to defend your profit. That is why we work on maximizing value recovery and reducing return processing cost.

Faster Return Processing

We believe that speeding up the cash recovery cycle with faster and more efficient returns approval, pickup and transportation processes are important. The process should be in details offer you options. Youparcel return management system gives you the possibilities for :

  • Create, confirm or cancel returns
  • Assign desired return warehouse
  • Add returns pick-up date
  • Create and download a custom returns label
  • Add return reason

Customized Returns Eligibility & Rules

We think it is valuable to gain customers trust by keeping them informed about returns, pick-up and refund status updates with message/email automation. That is why we make it possible to:​

  • Adjust return order quantity
  • Opt for feasible refund/replacement option
  • Set preferred return policy
  • Customer-specific return processing

Real Time Status Tracking

We think it is valuable to gain customers trust by keeping them informed about returns, pick-up and refund status updates with message/email automation. That is why we make it possible to:​

  • Send return updates via SMS or email
  • Sort returns by status and dates
  • Sync tracking with shipping partner
  • Automated notifications upon status change
  • Integration with e-commerce platforms

Returned Product Management

We use the return management system to sort returns as refurbished, resalable or unsaleable items and accordingly disperse the products in the value chain in no time. Youparcel gives you the chance to:​

  • Return items sorting & consolidation
  • Sync back to the original inventory
  • Return to the warehouse, vendor or drop shipper
  • Issue & manage replacements
  • Service parts management